Conference Cancellation Policy

  1. If a registrant is unable to attend an event for any reason they may substitute, by someone else from the same institute/organization.
  2. Where the registrant is unable to attend, and is not in a position to transfer his/her place to another person or to another event, then the following refund arrangements apply:
    1. Registrations cancelled more than 60 days before the event will be refunded 90% of the registration fees. The remaining 10% of the fee contributes to administration costs incurred.
    2. Registrations cancelled less than 60 but more than 30 days before the event will be refunded 50% of the registration fees.
    3. Registrations cancelled less than 30 days before the event will not be eligible for a refund.
  3. Registrations from the authors’ cancellation as a result of his/her paper for not being accepted will be refunded 90% of the registrations fees. The remaining 10% of the fee contributes to administration costs incurred.
  4. Cancellations from authors made after a failed visa application will be refunded the registration fees paid in excess of some amount of money which covers the costs associated with processing the paper (for book proceeding and/or journal indexing). In this event, the paper will still be published in the conference proceedings and/or Indexed by the Journal and delegates will receive an electronic copy of the proceedings. The conditions for the excess amount of money are as follows:
    1. If the author(s) registered under Package 1 or Package 3 (refer to Registration and Fees page), RM500 (USD150) will be deducted from the refund
    2. If the author(s) registered under Package 2 or Package 4 (refer to Registration and Fees page), RM50 (USD20) will be deducted from the refund
  5. Conference proceedings for registered participants who are for whatever reason unable to attend will be mailed by regular post to the address we have on file. This will only be done once. Should you have to withdraw please ensure we have your correct mailing address on file.
  6. In the event that printed proceedings have been ordered and the participant is unable to attend, additional postage charges may be applied.

Important note for failed visa applications

Notification must be received by us in writing (i.e. email) not later than 10 (ten) working days before the conference starts* for refunds to be eligible. Cancellations received after this cut-off time will not be eligible for refund. * Saturday and Sunday do not count as working days.

Refunds will be made in the following ways:

  1. For payments received by credit or debit cards, the same credit/debit card will be refunded.
  2. For all other payments, a bank transfer will be made to the payee nominated account.

Please note: For payments received from outside Malaysia by bank transfer, the refund will be made by bank transfer and all bank charges will be for the registrants account (all bank transfer charges will be under the registrant).

The policy as stated on this page is valid from January 2018.